42nd FSS collaborates with industry partners in look toward quality service

It’s the largest squadron supporting the Maxwell-Gunter Air Force Base complex.

They serve more than 2,000 Air University students per day, nearly 6,000 active duty Airmen and over 1,000 Air Force reservists, and 30,000 family members and military retirees.

The 42nd Force Support Squadron is the “Life at the Max.”

On April 4 and 5, leaders representing the more than 70 different specialty areas of this service-based organization utilized MGMWERX to develop their forward-looking strategic plan.

For their leader, Maj. Michelle Richards, 42nd FSS commander, the focus of the two-day effort was to validate their mission and vision while designing quality service which is the hallmark of this diverse organization.

A critical component of that development process was getting into cross-functional talks with their civilian industry counterparts.

Facilitated by MGMWERX, representatives from the Alabama State Department of Education, Alabama State University, Auburn University at Montgomery, Montgomery Museum of Fine Arts, Retirement Systems of Alabama, STAMP Idea Group, and ViziTech USA were part of this collaboration event.

The industry partners engaged in hearing and sharing best practices and lessons learned from their respective fields to move the 42nd FSS toward the quality service goal.

Stewart Rodeheaver, President of ViziTech USA, said the exchange offered a two-way benefit. “I always learn from watching people and processes, and always pick up something I can use.”

Now, as the squadron prepares for an upcoming change of command, Richards knows she is leaving her successor with a well-rounded and thoughtful map for the team’s mission, lines of effort, and priorities based on this collaborative exchange.